Retail Supervisor: Lead a Dynamic DIY Tools Team

Screwfix; Harrogate; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

20% Screwfix/B&Q discount

Discounted healthcare

Company share save schemes

Training and development

Job summary

Screwfix is looking for a Retail Supervisor to lead in-store operations and guide customers to the right products in a fast-paced environment. You’ll set the standard for store presentation, service quality, and teamwork.

You’ll manage a small team, handle cash processes, respond to customer queries, and contribute to a welcoming, well-run store. The role offers a competitive salary, generous annual leave, pension, life cover, and staff discounts.

Qualifications

• An experienced supervisor or duty manager who can lead a small team in a fast-paced environment.
• Great at delivering exceptional customer service, and able to translate that into sales.
• Friendly, flexible, reliable, and hard-working with a proactive mindset.

Responsibilities

• Lead in-store operations and host the team, setting an example for what great service looks like.
• Ensure store standards, cash reconciliations, customer queries, audits, and stock management run smoothly.
• Be part of a team that takes pride in the store and works together to deliver excellent service.

Skills

Customer service excellence

Team leadership

Retail operations

Sales-driven

Job description

Screwfix is looking for a Retail Supervisor to lead in-store operations and guide customers to the right products in a fast-paced environment. You’ll set the standard for store presentation, service quality, and teamwork.

You’ll manage a small team, handle cash processes, respond to customer queries, and contribute to a welcoming, well-run store. The role offers a competitive salary, generous annual leave, pension, life cover, and staff discounts.