Retail Supervisor (16 hrs)

Deichmann; Glasgow; On-site; GBP 16,000 - 23,000; Part time

Job summary

Deichmann in Glasgow is seeking a Retail Supervisor for our Braehead store. The role is 16 hours per week on a part-time, permanent basis, with a competitive hourly rate up to £13.91 and a discretionary sales commission.

You will lead the store team in the absence of the Store Manager, open and close the store, deliver excellent service, and drive product sales. The ideal candidate has supervisory experience, is motivated, and can work flexibly Monday through Sunday.

Qualifications

• Experience supervising a retail team in a fast-paced environment.
• Strong customer service orientation and communication skills.
• Ability to cash up and manage banking tasks.
• Flexible schedule to work any day of the week.

Responsibilities

• Lead the store team in the absence of the Store Manager.
• Open and close the store, cashing up and completing admin tasks.
• Deliver excellent customer service with strong product knowledge.
• Promote and recommend products at each sale.
• Support the team to achieve sales targets and KPIs.
• Handle stock deliveries and store transfers.
• Respond to customer queries and resolve complaints.

Skills

Team leadership

Customer service

Cash handling

Stock management

Job description

Job reference : 000106-2026-038666

Full time/Part time : 16 hour contracts available

Location : 2 Braehand Shopping Centre, Kings Inch Road, Glasgow G51 4BP

Start date : Immediately

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Braehead store. You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work 16 hours per week.

Ideal candidate

If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay

up to £13.91 per hour + non contractual, hourly sales commission.