Retail Supervisor (12 hrs)

Deichmann SE; Redditch; On-site; GBP 15,000 - 18,000; Part time

Job summary

Deichmann SE in Redditch is seeking a Retail Supervisor to join our store at Kingfisher Shopping Centre.

This part-time, permanent role is 12 hours per week with an hourly rate up to £13.91 and potential sales commission. You will support store management, deliver great customer service, and lead the team on shift.

Ideal candidates have retail experience and supervisory background, strong interpersonal skills, and the drive to meet targets.

Qualifications

• Previous retail experience and supervisory background desired.
• Strong customer service orientation and ability to lead a team.
• Willingness to work in a fast-paced store environment.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and related admin duties.
• Provide excellent customer service and strong product knowledge.
• Lead by example, promote complementary products with each sale.
• Support the team to achieve store sales targets and KPIs.
• Assist with stock deliveries and store transfers.
• Handle customer queries and complaints.

Skills

Retail experience

Supervisory experience

Customer service

Cash handling

Team leadership

Job description

Here are the full details of the position you have selected. If you have any questions or need any assistance before applying below, please email our Recruitment team on careers@deichmann\.com including the advert reference.

Redditch - Retail Supervisor (12 hrs)

Job reference: 000015-2026-038319

Full time/Part time: 12 hour contracts available

Location: 15 Walford Walk, Kingfisher Shopping Centre, Redditch, B97 4HJ

Start date: Immediately

Purpose: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Redditch store.
You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.
This is a part time, permanent position and you will be contracted to work 12 hours per week.

Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!
You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 12 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay: up to £13.91 per hour + non contractual, hourly sales commission.