Retail Supervisor (16 hrs)

Deichmann SE; Stoke-on-Trent; On-site; GBP 17,000 - 18,000; Part time

Job summary

Deichmann SE is seeking a Retail Supervisor for our Hanley store in Stoke-on-Trent. This part-time, permanent role offers 16 hours per week with an up to £13.91 per hour rate plus hourly sales commission.

You will support the store management, deliver excellent customer service, and help drive sales while maintaining a well-merchandised shop floor. Ideal candidates show energy, a positive attitude, leadership ability, and prior retail supervisory experience.

Qualifications

• Experience in customer-facing, fast-paced retail environments.
• Ability to lead a team and supervise store operations in manager's absence.
• Experience with cash handling, till operations and banking procedures.
• Prior supervisory experience in retail preferred.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complementary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Skills

Customer service

Team leadership

Cash handling

Retail experience

Job description

Here are the full details of the position you have selected. If you have any questions or need any assistance before applying below, please email our Recruitment team on careers@deichmann\.com including the advert reference.

Job reference : 000145-2026-038465

Full time/Part time : 16 hour contracts available

Location : Unit 114, Potteries Shopping Centre, Hanley, Stoke on Trent, ST1 1PS

Start date : Immediately

Purpose : Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hanley store.
You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.
This is a part time, permanent position and you will be contracted to work 16 hours per week.

Ideal candidate : If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!
You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities :

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics :

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay : up to £13.91 per hour + non contractual, hourly sales commission.