Retail Supervisor

Wickes; Newbury; On-site; GBP 35,245,000 - 37,409,000; Full time

Benefits offered by this job

Annual bonus

Gain share

Pension contribution

35 days annual leave

Colleague discount

Save-as-you-earn

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform & savings

Gym membership savings

Disability Confident Employer

Job summary

Wickes in the United Kingdom is seeking a hands-on Customer Service Supervisor to lead a team, greet customers and ensure a high-quality shopping experience. You’ll act as a key holder, supervise daily tasks and guide colleagues to help customers find what they need.

The 39-hour full-time contract includes weekend work and a focus on safety, service and store standards. You’ll be supported with training and a benefits package to grow your career with Wickes.

Qualifications

• Passionate about delivering exceptional customer service.
• Experience training new team members or supporting scheduling rotas is a plus.
• Willingness to be a key-holder and supervise daily tasks.

Responsibilities

• Lead and support the team to deliver outstanding customer experience.
• Act as a key holder and supervise routine store tasks.
• Ensure safety and store standards are maintained.
• Assist with fulfilling orders and helping customers find what they need.

Skills

Customer service

Team leadership

Training new staff

Scheduling rosters

Key-holder duties

Job description

About The Role

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About The Role

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

This role is a 39 hour full-time contract, which will include working at least 1 day at the weekend.

About You

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.