Retail Supervisor

Sodexo Group; Warminster; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Mental health support

Employee Assistance Programme

24/7 virtual GP access

Family discounts

Financial planning tools

Cycle to Work scheme

Volunteering day

Job summary

Sodexo Group is seeking a Retail Supervisor to lead daily operations, supervise staff, and ensure high standards in customer service, food safety and presentation at our Warminster location.

You will manage stock, cash handling and events, while developing a positive team culture and ensuring policy compliance. Strong leadership and communication skills are essential, with a willingness to grow across retail and bar/leisure operations.

Qualifications

• Supervisory experience in customer service essential.
• Willingness to develop skills across retail, food service and bar/leisure.
• Strong leadership and people-management skills.
• Knowledge of health and safety, food hygiene and workplace standards.
• Good English communication skills.
• NVQ supervisory qualification or willingness to work towards equivalent.

Responsibilities

• Lead the day-to-day retail operation, ensuring policies and standards are followed.
• Support, supervise and develop military and civilian team members, promoting a positive environment.
• Manage stock ordering, security and cash handling in line with procedures.
• Support events and attractions to increase customer engagement.
• Deliver excellent customer service by responding to feedback and surveys.
• Maintain high standards of Health & Safety, Food Safety, COSHH and Quality Control.

Skills

English proficiency

Supervisory experience

Retail & food service

Health & safety

Leadership

NVQ supervision

Education

NVQ supervisory qualification

Job description

The following content displays a map of the jobs location - Warminster

• 5 days out of 7 (shifts between 1100 - 1730 / 1245 - 1915)
• £13.46 per hour
• Free onsite parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should enter is BA12 9DT

Ready to take the next step in your retail career? Join Sodexo as a Retail Supervisor and play an important role in leading a busy retail operation, supporting your team and ensuring every customer receives a great experience .

You’llbe hands-on, organised and confident in leading by example, helping to keep theretail service running smoothly while maintaining high standards acrosscustomer service, food safety, presentation and compliance.

Ifyou enjoy working with people, thrive in a fast-paced environment and arelooking for an opportunity to develop your leadership skills, we’d love to hearfrom you.

What you'll do:

• Lead the day-to-day retail operation, ensuring company policies, procedures and operational standards are consistently followed.
• Support, supervise and develop military and civilian team members, promoting a positive, inclusive and collaborative working environment.
• Manage stock ordering, security and control, alongside the safe and accurate handling of cash in line with company procedures.
• Support the development, delivery and promotion of events and attractions to increase customer engagement and use of retail, bar and leisure facilities.
• Deliver excellent customer service by responding to feedback, supporting consumer surveys and ensuring company brands and service standards are consistently represented.
• Maintain high standards of Health & Safety, Food Safety, COSHH and Quality Control, while continuing personal development and acting as Duty Manager when required.

What you bring:

• Good working knowledge of spoken and written English.
• Previous customer service experience in a supervisory role is essential.
• Experience or willingness to develop skills across retail, food service and bar/leisure operations.
• Strong understanding of customer service, health and safety, food hygiene and workplace standards.
• Good leadership and people-management skills, with the ability to support and develop a team.
• Relevant supervisory qualification, such as an NVQ, or a willingness to work towards an equivalent qualification with appropriate support.

What we offer:

Working with Sodexo is morethanjust a job - it's an opportunity to be part of something bigger. You'll join ateam that values your contribution, supports your development, and empowers youto make a positive impact every day. In addition, we offer:

• Mental health and wellbeingsupport
• Employee Assistance Programmeproviding personal, legal, and financial advice
• 24/7 virtual GP access andlifestyle rewards
• Discounts for you and yourfamily
• Financial wellbeing tools andretirement planning support
• Cycle to Work scheme and a paidVolunteering Day

JoinSodexo as a Retail Supervisor and lead from the front, inspire your team andcreate a fantastic experience for every customer!