Retail Supervisor

Sodexo Group; United Kingdom; Remote; GBP 21,000 - 24,000; Part time

Benefits offered by this job

Free onsite parking

Mental health support

Employee Assistance Programme

Cycle to Work scheme

Volunteering day

Discounts for you and your family

Job summary

Sodexo Group in Warminster is seeking a Retail Supervisor to lead a busy retail operation, supporting the team and delivering a great customer experience. You’ll be hands-on, organized, and confident in leading by example, maintaining high standards across service, food safety, presentation and compliance.

The role suits someone who enjoys working with people, thrives in a fast-paced environment and wants to develop leadership skills. 30 hours per week offered with shifts across 5 days.

Qualifications

• Previous customer service supervisory experience is essential.
• Willingness to develop across retail, food service and bar/leisure operations.
• Strong leadership and people-management skills.

Responsibilities

• Lead the day-to-day retail operation, ensuring policies and standards are followed.
• Supervise and develop team members, promoting a positive working environment.
• Manage stock ordering, security and cash handling in line with procedures.
• Promote events and attractions to increase customer engagement across facilities.
• Deliver excellent customer service and respond to feedback and surveys.
• Maintain Health & Safety, Food Safety, COSHH and Quality Control; act as Duty Manager when required.

Skills

Customer service leadership

English proficiency

Education

NVQ or equivalent supervision qualification

Job description

• 30 hours per week
• 5 days out of 7 (shifts between 1100 - 1730 / 1245 - 1915)
• £13.46 per hour
• Free onsite parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should enter is BA12 9DT

Ready to take the next step in your retail career? Join Sodexo as a Retail Supervisor and play an important role in leading a busy retail operation, supporting your team and ensuring every customer receives a great experience.

You'll be hands-on, organised and confident in leading by example, helping to keep the retail service running smoothly while maintaining high standards across customer service, food safety, presentation and compliance.

If you enjoy working with people, thrive in a fast-paced environment and are looking for an opportunity to develop your leadership skills, we'd love to hear from you.

What you'll do:

• Lead the day-to-day retail operation, ensuring company policies, procedures and operational standards are consistently followed.
• Support, supervise and develop military and civilian team members, promoting a positive, inclusive and collaborative working environment.
• Manage stock ordering, security and control, alongside the safe and accurate handling of cash in line with company procedures.
• Support the development, delivery and promotion of events and attractions to increase customer engagement and use of retail, bar and leisure facilities.
• Deliver excellent customer service by responding to feedback, supporting consumer surveys and ensuring company brands and service standards are consistently represented.
• Maintain high standards of Health & Safety, Food Safety, COSHH and Quality Control, while continuing personal development and acting as Duty Manager when required.

What you bring:

• Good working knowledge of spoken and written English.
• Previous customer service experience in a supervisory role is essential.
• Experience or willingness to develop skills across retail, food service and bar/leisure operations.
• Strong understanding of customer service, health and safety, food hygiene and workplace standards.
• Good leadership and people-management skills, with the ability to support and develop a team.
• Relevant supervisory qualification, such as an NVQ, or a willingness to work towards an equivalent qualification with appropriate support.

What we offer:

Working with Sodexo is more than just a job - it's an opportunity to be part of something bigger. You'll join a team that values your contribution, supports your development, and empowers you to make a positive impact every day. In addition, we offer:

• Mental health and wellbeing support
• Employee Assistance Programme providing personal, legal, and financial advice
• 24/7 virtual GP access and lifestyle rewards
• Discounts for you and your family
• Financial wellbeing tools and retirement planning support
• Cycle to Work scheme and a paid Volunteering Day

Join Sodexo as a Retail Supervisor and lead from the front, inspire your team and create a fantastic experience for every customer!