Retail Supervisor

Specsavers; Southampton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Full-time hours

Pension scheme

Specsavers Perks

WeCare

Headspace subscription

Eyecare discounts

Birthday day off

Paid sick leave

Public transport access

Job summary

Specsavers in Southampton is seeking a Retail Supervisor to assist with the store's daily operations and lead the team to deliver outstanding customer service and technical standards.

You will supervise, coach and motivate staff, aiming to exceed performance targets and maximise profits while using KPIs to drive sales. Experience in optics or Audiology is essential for this role and training will be provided to deepen product knowledge.

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in optics or Audiology business.
• Basic knowledge/experience of optical and/or Audiology terminology.

Responsibilities

• Assist store directors with retail operations and manage staff performance.
• Coach and motivate staff to achieve excellent customer service and technical standards.
• Use KPIs to increase sales, minimise costs and maximise profits while supporting the store team.

Skills

Customer service

Coaching

Team motivation

Job description

Retail Supervisor

As Retail Supervisor you will assist the store directors with the retail operations with a particular responsibility for supervising, coaching and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets. You will support by using key performance indicators to increase sales, minimise costs and maximise profits and management team in the effective running of the store. You will support with supervising, coaching and motivating staff to achieve excellent retail standards and customer service. You will support by inspiring the team and using KPI’s to increase sales, minimise costs and maximise profits.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

Please note that previous optics experience is essential for this role.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Full Time Hours - 37.5 hours per week including weekend
• Salary from £26,500 per annum
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Excellent access to public transport

This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology