Store Manager

Specsavers; Kingswood; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Pension scheme

Specsavers Perks

Headspace

Eyecare discounts

Birthday day off

Family leave

Medical & dental benefits

Job summary

Specsavers Kingswood is seeking a Store Manager to lead a dynamic team in a busy optical and hearing care store. You will drive customer service excellence, oversee daily operations, and develop staff to deliver high standards of patient care.

The role requires strong leadership, organisation, and the ability to thrive in a fast-paced retail environment. With a salary between £32,500 and £40,000 plus a performance bonus, you’ll enjoy a comprehensive benefits package, pension auto-enrolment, and

Qualifications

• Experience leading a team in optics or retail is essential.
• Demonstrated ability to deliver excellent customer service.
• Strong communicator with customers and colleagues at all levels.
• Excellent attention to detail and organisational skills.
• Proven ability to manage time and multitask in a busy store.
• Problem solving mindset with proactive approach to challenges.
• Goal-oriented with a track record of achieving targets.
• Experience in day-to-day store operations and team development.

Responsibilities

• Lead daily store operations to ensure a smooth customer journey.
• Coach, develop and motivate a high-performing team.
• Drive sales and deliver on business targets while maintaining brand standards.
• Foster a positive, inclusive team culture and excellent patient/customer experience.

Skills

Team leadership

Customer service

Communication

Attention to detail

Time management

Problem solving

Sales drive

Retail operations

Job description

As long as you’re ready to lead by example and champion a customer-first mindset, you can make a difference as a Store Manager at Specsavers. Alongside your hard work keeping our store and team running like clockwork, we’ll support you to grow your skills even further than you thought possible. You’ll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don’t want to miss.

Our store

Kingswood Specsavers is a busy and community-focused store, committed to providing exceptional eye and hearing care services to customers of all ages. The store features six modern testing rooms and one dedicated audiology room, enabling the team to deliver a wide range of optical and hearing services while maintaining a high standard of patient care. Conveniently located in the heart of Kingswood, the store benefits from excellent public transport links, with regular local bus services and easy access to major road networks, making it readily accessible for those travelling from the surrounding areas. The store offers excellent opportunities for development, encouraging team members to grow their skills, take ownership of their role, and contribute to the continued success of the business.

Our team

The team at Kingswood Specsavers is made up of experienced and dedicated professionals who are passionate about delivering exceptional customer care. Colleagues work closely across both the optical and audiology departments, creating a supportive and collaborative environment where everyone plays an important role in the customer journey. The store benefits from a strong mix of clinical and retail expertise, with team members committed to maintaining high standards, sharing knowledge, and supporting one another's development. With a positive and inclusive culture, the team takes pride in building lasting relationships with customers and ensuring every visit is a welcoming, professional, and enjoyable experience.

What’s on offer?

• £32,500 - £40,000 per annum, depending on experience and optical qualification
• Plus performance-related bonus of up to £2,400 per annum
• Full Time hours - 40 hours per week, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Medical and dental benefits after 1 year of service

What we’re looking for?

• Previous experience working in optics and managing a team is essential
• A confident and effective communicator who can build strong relationships with customers and colleagues
• Excellent attention to detail
• Flexible and adaptable, with the ability to thrive in a busy environment
• A passionate people person with a genuine commitment to delivering outstanding customer service
• Well organised, with strong time management skills
• Hard-working, proactive, and able to lead by example
• Strong leadership skills, with the ability to motivate, coach, and develop a high-performing team
• Commercially aware, with experience of driving performance and achieving business targets
• Confident in managing day-to-day store operations, ensuring high standards are maintained at all times
• Able to make decisions effectively and solve problems in a fast-paced retail environment
• Committed to creating a positive and inclusive team culture
• Dedicated to delivering an exceptional patient and customer experience