Retail Supervisor

Mole Valley Farmers; Redhill; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Scottish Widows contributory pension (

Up to 25% colleague discount in store

Free parking on site

33 days of annual leave (pro-rated for

Excellent training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme

Comprehensive colleague benefits

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers in Redhill is seeking a proactive Retail Supervisor to lead from the front, support a busy team, and uphold excellent customer service in a hands‑on retail setting.

You will work with Store Manager and Assistant Manager to drive performance, inspire colleagues, and ensure high standards across all store operations. AMTRA qualification or progress towards it is a key development path.

Qualifications

• Proven experience in a supervisory role within a retail or customer-facing environment.
• Strong understanding of retail operations, including stock control and customer service.
• AMTRA qualification essential or willingness to work towards it.

Responsibilities

• Support the Store Manager in delivering annual sales budgets and business plans.
• Drive sales through effective merchandising and stock control.
• Lead daily team organisation, rotas, and task delegation.
• Coach and motivate colleagues to achieve targets and deliver excellent service.
• Handle customer queries and complaints professionally.
• Ensure compliance with health & safety policies and company procedures.
• Act as Duty Manager and advise customers on animal health products safely and legally.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Flexible mindset

Job description

Retail Supervisor - Step into Leadership | Redhill | £13.25 per hour + training & progression opportunities We're looking for a proactive and customer-focused Retail Supervisor to join our team in Redhill. This is a fantastic opportunity for someone who enjoys leading from the front, supporting a team, and making a real impact in a busy, hands-on retail environment. You'll work closely with the Store Manager and Assistant Manager to keep the store running smoothly, inspire colleagues, and deliver a consistently high standard of customer service. If you're passionate about retail and ready to take the next step in your leadership career, we'd love to hear from you., As Retail Supervisor, you'll play a key role in driving store performance, maintaining high standards, and supporting team development. You'll lead by example, create a positive and solution-focused environment, and ensure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous. Key responsibilities include:

• Supporting the Store Manager in delivering annual sales budgets and business plans
• Driving sales through effective merchandising and stock control
• Leading daily team organisation, rotas, and task delegation
• Coaching and motivating colleagues to achieve targets and deliver excellent service
• Handling customer queries and complaints professionally
• Ensuring compliance with health & safety policies and company procedures
• Acting as Duty Manager and keyholder when required, AMTRA (the Animal Medicines Training Regulatory Authority) qualification enables you to advise customers on animal health products safely and confidently, ensuring legal compliance and high standards of care. We will support you in achieving this if you don't already hold it, making this a great opportunity to develop specialist knowledge in animal health and retail.

Once qualified, you will receive an additional monthly payment in recognition of this specialist skillset and the important service it enables you to provide to our customers.

• Proven experience in a supervisory role within a retail or customer-facing environment
• Strong understanding of retail operations, including stock control and customer service
• Skilled in problem-solving and prioritising under pressure
• Excellent communication and interpersonal skills to lead and engage colleagues
• Flexible and adaptable, with a commitment to continuous improvement and team success
• A natural leader with a customer-first mindset and a passion for delivering outstanding service

AMTRA qualification (or willingness to work towards it) is essential.

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies