Retail Supervisor

Wickes; Glasgow; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

Gain share

Pension

Holiday entitlement

Colleague discount

Save-as-you-earn

Cashback health

Cycle to work

Life assurance

Digital GP

Financial education

Retail discounts

Job summary

Wickes in the United Kingdom is seeking a dedicated team member for a full-time permanent position. You will oversee daily store operations, act as a key holder and lead junior staff to deliver outstanding customer service.

You’ll be responsible for guiding colleagues, supervising shifts, and ensuring the store remains well-presented, stocked, and capable of fulfilling customer orders. This role offers strong development opportunities within a supportive, inclusive environment.

Qualifications

• Commitment to safety as a priority on every shift.
• Strong customer service mindset and enthusiasm.
• Experience training new team members and supporting scheduling preferred.

Responsibilities

• Act as a key holder and supervise daily store tasks.
• Drive great customer experiences by guiding colleagues and resolving issues.
• Ensure store presentation, stock fulfilment and help across departments.

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Posted: 19-Aug-2026

Descriptions & Requirements

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .