Store Supervisor

Mole Valley Farmers; Billingshurst; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Pension matching

Staff discount

Free parking

Annual leave 33 days

Training & development

Career progression

Job summary

Mole Valley Farmers in Billingshurst is seeking a proactive Store Supervisor to help lead our team and deliver outstanding results. This hands-on role supports the Store Manager and Assistant Manager in day-to-day operations, inspires colleagues, and ensures every customer enjoys an exceptional experience.

Contract: Permanent • Hours: Full-time • 40 hours/week over 5 days on a rota, with every other weekend. Location: Billingshurst. Compensation: £13.25 per hour.

Qualifications

• Proven experience in a supervisory role within a retail or customer-facing environment.
• Strong understanding of retail operations, including stock control and customer service.
• Excellent communication and interpersonal skills to lead colleagues.
• Flexible and adaptable, with a commitment to continuous improvement and team success.

Responsibilities

• Supporting the Store Manager in delivering annual sales budgets and business plans.
• Driving sales through effective merchandising and stock control.
• Leading daily team organisation, rotas, and task delegation.
• Coaching and motivating colleagues to achieve targets and deliver excellent service.
• Handling customer queries and complaints professionally.
• Ensuring compliance with health & safety policies and company procedures.

Skills

Store supervision

Retail operations

Customer service

Team leadership

Communication

Problem solving

Job description

Description

We’re looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands‑on role where you’ll support the Store Manager and Assistant Manager in day‑to‑day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. If you’re passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.

Application Deadline: 15 September 2026

Department: Retail

Location: Billingshurst

Compensation: £13.25 / hour

We’re looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands‑on role where you’ll support the Store Manager and Assistant Manager in day‑to‑day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. If you’re passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 40 Hours per week, working 5 out of 7 days on a rota basis, with a requirement to work every other weekend

As Store Supervisor, you’ll play a key role in driving store performance, maintaining high standards, and supporting team development. You’ll lead by example, create a positive and solution‑focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.

Key responsibilities include

• Supporting the Store Manager in delivering annual sales budgets and business plans


• Driving sales through effective merchandising and stock control


• Leading daily team organisation, rotas, and task delegation


• Coaching and motivating colleagues to achieve targets and deliver excellent service


• Handling customer queries and complaints professionally


• Ensuring compliance with health & safety policies and company procedures


• Acting as Duty Manager and keyholder when required

About You

• Proven experience in a supervisory role within a retail or customer‑facing environment


• Strong understanding of retail operations, including stock control and customer service


• Skilled in problem‑solving and prioritising under pressure


• Excellent communication and interpersonal skills to lead and engage colleagues


• Flexible and adaptable, with a commitment to continuous improvement and team success


• A natural leader with a customer‑first mindset and a passion for delivering outstanding service

What We Offer

• Scottish Widows contributory pension – company will match up to 5%


• Up to 25% colleague discount in store


• Free parking on site


• 33 days of annual leave, including bank holidays (pro‑rated for part‑time colleagues)


• Excellent training and development opportunities


• Plenty of career progression opportunities


• Life Assurance


• Employee Assistance Programme with Retail Trust


• Comprehensive colleague benefits


• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.