Retail Supervisor

Screwfix; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Harrogate is seeking a Retail Supervisor to lead the team and deliver exceptional customer service. You'll supervise staff, manage store operations, and ensure compliance with company standards. The ideal candidate has supervisory experience in a fast-paced environment, is passionate about customer service, and enjoys working with a team. This role offers a competitive salary and various employee benefits, including 28 days annual leave and a company pension scheme.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Discounts at Screwfix and B&Q

Training and development opportunities

Qualifications

• Experience supervising or managing a small team in a fast-paced environment.
• Ability to deliver excellent customer service and drive sales.
• Inquisitive nature and willingness to improve.

Responsibilities

• Lead the team and set an example for excellent customer service.
• Ensure smooth store operations and compliance standards.
• Foster a team-oriented and enjoyable work environment.

Skills

Customer service

Team management

Sales

Flexibility

Job description

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Hours of 24 per week to be worked flexibly across Monday to Sunday on a rota basis, with some weekends and evenings included

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them

Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.

Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcareCompany share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries

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*Our hourly rates may include a location allowance which is reviewed annually and may change.