Retail Supervisor

Sodexo; Benson; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality service provider is seeking a Retail Supervisor at RAF Benson to oversee operations in a convenience store serving Armed Forces personnel. The role includes supervising staff, managing stock, and enhancing customer experiences. Candidates should have supervisory retail experience and superior customer service skills. A friendly work environment with career development opportunities and extensive benefits, including financial support and wellbeing resources, is offered.

Benefits

On-the-job training

Fully funded apprenticeships

Wellbeing support

Financial benefits

Cycle to Work Scheme

Qualifications

• Must be 18 or over to sell restricted items.
• Proven supervisory experience in retail.
• Strong team‑building skills and a collaborative mindset.
• Ability to manage store operations independently.

Responsibilities

• Lead and motivate the team to meet service standards.
• Manage stock levels and ensure shelves are stocked.
• Oversee daily store operations and address customer queries.
• Create a positive store culture and promote offers.

Skills

Customer service

Team leadership

Cash handling

Stock management

Initiative

Job description

Hours / Pay
37.5 hours per week
Working 5 days out of 7 - various shifts
Morning shift 07:00 to 15:00
Afternoon shift 09:00 to 17:00
Late Shift 13:30 to 21:30
£12.71 per hour
Free Car parking on site
10% Staff discount in on site shop
Family days with flying displays
Enjoy a Costa coffee and a cake at our onsite café the common room
Discounted membership at On site Gym
Sodexo Rewards and Benefits
Discounts at Sodexo partner brands

Retail Supervisor – Sodexo | RAF Benson, Wallingford, OX10 6AA

Join the Sodexo team as a Retail Supervisor and play an integral role in running our dynamic convenience store, providing exceptional service to our Armed Forces personnel. Your leadership and customer-focused approach will help enhance the day-to-day lives of everyone you meet.

What you’ll do:

• Lead by example and inspire your team to complete all tasks efficiently and to the highest standard.
• Take charge of stock management, keeping a close eye on deliveries and ensuring shelves are fully stocked.
• Supervise daily operations, manage team activities, and be the go-to person for customer queries and support.
• Foster a positive and open‑minded culture, driving new initiatives and creative ways of working within the store.
• Promote and support offers, discounts, and loyalty schemes to enhance the customer experience.
• Maintain a clean, safe, and well‑organised store environment.
• Confidently verify IDs for restricted items, ensuring compliance with store policies.

What you bring:

• Must be 18 or over to sell restricted items
• Previous supervisory experience in retail or customer service, with a proven ability to support a team.
• A hands‑on approach and passion for delivering an outstanding customer experience.
• Ability to take the reins when the retail manager is away, showing initiative and confidence.
• Strong team‑building skills, fostering a positive and collaborative environment.
• Experience with store openings and closures, and familiarity with key‑holder responsibilities.
• A proactive mindset, ensuring both you and your team stay ahead of tasks and deliver the best service possible.
• Experience with cash handling, tills, or stock systems
• Due to security requirements you must have been continuously resident in UK for last 3 years to apply for this position

What we offer:

• On‑the‑job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.