Supervisor - 24 Hours

Bestway-Group; Carisbrooke; On-site; GBP 22,000 - 26,000; Full time

Job summary

Bestway-Group in the United Kingdom is looking for a capable Store Supervisor to lead our busy retail team and uphold our brand standards.

You will deliver first-class customer service, train new staff, and manage a wide range of tasks. The role requires flexibility to cover shifts from 6am to 10pm across all seven days, with a focus on teamwork and customer satisfaction.

Qualifications

• Proven ability to communicate effectively with customers and colleagues.
• Strong leadership and people-management capabilities.
• Ability to make sound decisions and prioritise tasks.

Responsibilities

• Provide first class customer service.
• Present the store in line with brand standards.
• Resolve or report issues affecting customer experience.
• Communicate positively with colleagues and offer guidance.
• Build relationships with the local community and represent the brand.
• Ensure company policies and procedures are followed.
• Upsell and promote promotions.
• Provide training to new team members.
• Continually develop product knowledge for the team.
• Work flexible shift patterns from 6am to 10pm.
• Ensure store control guidelines are followed by all staff.

Skills

Excellent communication

People management

Decision making

Delegation

Working under pressure

Multitasking

Flexibility

Job description

We have a fantastic opportunity for an ambitious, confident, and passionate Supervisor to join ourStore.

We offer a wide range of career paths that you will find rewarding, challenging and you'll meet a great team of people on the way.

Your main responsibilities

• Provide first class customer service
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Ensure Company Policies and Procedures are being always followed and adhered to
• Upsell and promote our company wide promotions
• Provide training to new members of the team
• Continually advance your product knowledge and that of other employees
• Must be able to work flexible shift patterns throughout the trading day (6am - 10pm)
• Ensure store control guidelines are followed by all team members

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Flexibility, as we trade 7 days a week

So if you love to work in a fast-paced retail environment and desire to be part of a great business, then we want to hear from you!