Retail Store Manager: Lead Team, Elevate Guest Experience

The Works; Tendring; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks online discounts

Family Friendly Leave

Holiday 33 days

Stream – wage access

Can-Do Academy

Share Scheme

Healthcare Cash Plan

Retail Trust support

Job summary

The Works is seeking a proactive Retail Store Manager in the United Kingdom to lead a busy store, drive performance and deliver an exceptional shopping experience. You’ll manage people, stock, and standards while coaching your team to reach targets and uphold the brand’s values.

You’ll use data to optimise sales, merchandising, and operations, while building a positive, inclusive team culture and representing The Works across store level initiatives.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day‑to‑day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Commercial focus

Communication

Data‑driven

Adaptability

High‑volume retail

Retail systems

Recruitment and training

Tech savvy

Job description

The Works is seeking a proactive Retail Store Manager in the United Kingdom to lead a busy store, drive performance and deliver an exceptional shopping experience. You’ll manage people, stock, and standards while coaching your team to reach targets and uphold the brand’s values.

You’ll use data to optimise sales, merchandising, and operations, while building a positive, inclusive team culture and representing The Works across store level initiatives.