Store Manager: Lead Teams, Drive Performance & Service

The Works Stores Ltd; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks Discounts

Family Friendly Leave

Holiday 33 days

Salary Access (Stream)

Can-Do Academy

Share Scheme

Employee Assistance Programme

Healthcare Cash Plan

Pension

Life Assurance

Job summary

The Works Stores Ltd is seeking a Retail Store Manager in the United Kingdom. You will lead a store team to deliver exceptional customer service, drive commercial performance, and ensure a welcoming, well-run shopping experience.

You will own people, performance, standards and service while leveraging data to inform decisions. As a Store Manager, you will recruit, train and motivate staff, manage rotas and operations, maintain health and safety compliance, and collaborate with Area Managers and

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decisions

Customer service

Communication

Adaptability

Retail systems

Recruitment & training

Job description

The Works Stores Ltd is seeking a Retail Store Manager in the United Kingdom. You will lead a store team to deliver exceptional customer service, drive commercial performance, and ensure a welcoming, well-run shopping experience.

You will own people, performance, standards and service while leveraging data to inform decisions. As a Store Manager, you will recruit, train and motivate staff, manage rotas and operations, maintain health and safety compliance, and collaborate with Area Managers and