Store Leader: Inspire Customers, Grow the Team

The Works Stores Ltd.; Chestfield; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Colleague Discount 25%

MyWorks discounts

Family Friendly Leave

Holiday 33 days

Stream wage access

Can-Do Academy

Share Scheme

Employee Assistance 24/7

Healthcare Cash Plan

Long service awards

Job summary

The Works Stores Ltd. is seeking a Retail Store Manager to lead a busy store, drive sales, and deliver a welcoming customer experience on a full-time 40-hour contract in the United Kingdom.

You will manage people, performance, stock, and visual standards while embedding The Works values across the team. You will inspire and develop your staff, deliver store targets, and ensure operational excellence from people management to loss prevention.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Customer service focus

Data-driven decisions

Communication skills

Team development

Adaptability

Problem solving

People management

Store operations

Tools

EPoS tills

Back-office systems

Reporting tools

Job description

The Works Stores Ltd. is seeking a Retail Store Manager to lead a busy store, drive sales, and deliver a welcoming customer experience on a full-time 40-hour contract in the United Kingdom.

You will manage people, performance, stock, and visual standards while embedding The Works values across the team. You will inspire and develop your staff, deliver store targets, and ensure operational excellence from people management to loss prevention.