Retail Store Manager- Guildford

NEOM Wellbeing; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Product allowance

Staff discount

Enhanced healthcare coverage

Wellbeing days

Time off for birthday

Volunteer time

Enhanced maternity entitlement

Job summary

NEOM Wellbeing in Guildford is seeking a Store Manager to lead a standalone store, drive sales and events, and develop a high-performing team focused on wellbeing and customer experience.

You will manage stock, payroll, reporting and operate with local marketing partners to grow the store's presence while delivering excellent service.

Qualifications

• Minimum 2 years' experience managing a team in retail.
• Experience in health and beauty industry preferred.
• Passion for wellbeing and customer service excellence.
• Strong leadership and coaching abilities.
• Commercial focus to increase store footfall.
• IT literate with MS Office, Excel, Google Drive.

Responsibilities

• Lead all store operations, including sales, payroll, stock, reporting.
• Organise and support in-store events with local partners.
• Recruit, train, and mentor the team with development focus.
• Deliver exceptional customer experiences rooted in wellbeing.
• Develop and execute an annual events plan.
• Identify opportunities to support people and planet.
• Lead community initiatives promoting inclusivity and volunteering.

Skills

Team leadership

Customer service

Retail operations

IT literacy

Communication

Tools

MS Office

Excel

Google Drive

Job description

The Role

Are you an entrepreneurial Store Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role at our Guildford store. You'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team. As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too. This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

Why NEOM Wellbeing?

We are proud to have been recognised by The Sunday Times as one of the Best Places to Work two years running, and it is something we work hard to deserve. NEOM Wellbeing is a B Corp certified business on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we bring that same energy to looking after our own people.

Alongside a monthly product allowance and generous staff discount, we offer enhanced healthcare coverage, extra wellbeing days, your birthday off, time to volunteer, and enhanced maternity entitlement.

We are a business with real purpose, genuine values, and a team that lives them. If you are a Good Egg who will Challenge the Status Quo and knows that Attitude is Everything, we would love to hear from you. At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do

As Store Manager, you'll take full ownership of the day-to-day operations of our standalone store, leading a passionate team to deliver exceptional results. Your role will be pivotal in driving commercial success and creating a truly inspiring customer experience rooted in wellbeing.

• Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
• Champion NEOM's brand by organising and supporting in-store and field events, collaborating with local businesses and partners.
• Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
• Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
• Develop and execute an Annual Events Plan to support monthly activations and brand partnerships.
• Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
• Lead community initiatives that promote inclusivity, volunteering, and local engagement.

What We Would Love

• Minimum 2 years' experience managing a team, ideally in a standalone retail environment.
• Proven background in the health and beauty industry.
• Passion for wellbeing and delivering exceptional customer service.
• Strong leadership skills with the ability to coach and inspire a team.
• Commercially driven with a focus on increasing store footfall and brand presence.
• Excellent attention to detail and high operational standards.
• Confident communicator with a collaborative and proactive mindset.
• IT literate, comfortable using MS Office, Excel, and Google Drive.
• Self-motivated, able to multitask and work independently.
• Aligned with NEOM's values and committed to community and wellbeing initiative.

TIME TO CHILL

• 25 days holiday plus bank holidays

BIRTHDAY TREAT

• Time off on your birthday

WELLBEING TIME

• take time off to recharge and reset

NEOM GOODIES

• a free NEOM product each month plus staff discount for you to enjoy

HEALTH CARE

• Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.

DO GOOD, FEEL GOOD

• Time off for you to volunteer plus support for any personal fundraising efforts too.