Counter Manager- John Lewis Cambridge 21hrs

NEOM Wellbeing; Cambridge; Presencial; GBP 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly product allowance

Staff discount

Enhanced healthcare

Extra wellbeing days

Your birthday off

Volunteering time

Enhanced family leave

Resumo da oferta

NEOM Wellbeing is seeking a hands-on Counter Manager to run one of our counters in a department store, delivering exceptional customer experiences while driving sales and local initiatives.

You will lead a small team, plan events and outreach, and collaborate with Marketing, Operations and Education to boost brand presence and community impact in Cambridge.

Qualificações

• 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
• Retail experience within health/beauty environment.
• Genuine interest in wellbeing.
• A passion for wellbeing.
• A love of customer service and to translate this to inspire colleagues.
• Meticulous attention to detail.
• Collaborative and supportive team player.
• Positive energy that inspires others.

Responsabilidades

• Responsible for the day to day running of one of our Counters in a department store setting.
• Drive forward sales, KPIs and company objectives.
• Complete targets, rotas and weekly reports.
• Organise and support in store and field events to promote NEOM as a brand while working with partnering businesses.
• Recruit, develop and mentor a team with a focus on training and education.
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing.
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity through in store events and/or brand partnerships.
• Lead and champion our community initiatives providing inspiration and volunteering opportunities, and ensuring an inclusive environment.

Conhecimentos

Counter management

Retail experience

Customer service

Wellbeing passion

Team leadership

Descrição da oferta de emprego

The Role

Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you'll be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.

As a key member of the retail team, you'll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.

This role is for 21 hours a week and requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

Why NEOM Wellbeing?

We're a B Corp on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we've been named one of The Sunday Times Best Places to Work two years running. Our benefits include a monthly product allowance, a generous staff discount, enhanced healthcare, extra wellbeing days, your birthday off, volunteering time and enhanced family leave.

We're an equal opportunities employer and welcome applications from people of all backgrounds, identities and experiences.

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything!

What You Will Do

• Responsible for the day to day running of one of our Counters in a department store setting
• Drive forward sales, KPIs and company objective
• Complete targets, rotas and weekly reports
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment.

What We Would Love

• 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
• Retail experience within health/beauty environment
• Genuine interest in wellbeing
• A passion for wellbeing
• A love of customer service and to be able to translate this to inspire your colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Positive energy that will inspire others.

• TIME TO CHILL - 25 days holiday plus bank holidays

• BIRTHDAY TREAT - Time off on your birthday
• FLEXI TIME - Work in a way that fits around you
• WELLBEING TIME- take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too