Counter Manager - John Lewis High Wycombe

NEOM Wellbeing; High Wycombe; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Flexi time

Wellbeing time

Monthly NEOM product (staff)

Staff discount

Enhanced healthcare

Volunteer time

Fundraising support

Job summary

NEOM Wellbeing is seeking a passionate Counter Manager to lead a store counter within a department store, build a supportive team, and deliver exceptional customer experiences. You will drive sales, manage rosters, and coordinate local events in collaboration with Marketing, Operations and Sales teams.

This full-time role involves weekday and weekend work, with opportunities to organise in-store and field events and to mentor staff while promoting NEOM’s wellbeing mission and community

Qualifications

• 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
• Retail experience within health/beauty environment.
• Genuine interest in wellbeing.

Responsibilities

• Day-to-day running of one of our Counters in a department store setting.
• Drive forward sales, KPIs and company objectives.
• Complete targets, rotas and weekly reports.
• Organise and support in-store and field events to promote NEOM as a brand.
• Recruit, develop and mentor a team with a focus on training and education.
• Deliver the highest standard of NEOM Customer Experience on counter.
• Identify opportunities to contribute to the wellbeing of our people & planet through events and partnerships.
• Lead and champion community initiatives, volunteering, and inclusivity in stores.

Skills

Counter management

Retail leadership

Customer service

Event planning

Team mentoring

Job description

The Role

Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full-time, permanent role, you'll be responsible for building a NEOM wellbeing community, delivering unforgettable events for customers and working on customer outreach.

As a key member of the retail team, you'll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your counter, but the wider business too.

This role is for 35 hours a week and requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

Why NEOM Wellbeing?

We're a B Corp on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we've been named one of The Sunday Times Best Places to Work two years running. Our benefits include a monthly product allowance, a generous staff discount, enhanced healthcare, extra wellbeing days, your birthday off, volunteering time and enhanced family leave.

We're an equal opportunities employer and welcome applications from people of all backgrounds, identities and experiences.

What You Will Do

• Responsible for the day to day running of one of our Counters in a department store setting
• Drive forward sales, KPIs and company objective
• Complete targets, rotas and weekly reports
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment.

What We Would Love

• 2 years minimum experience managing a Counter or Store, ideally in a department store environment.
• Retail experience within health/beauty environment
• Genuine interest in wellbeing
• A passion for wellbeing
• A love of customer service and to be able to translate this to inspire your colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Positive energy that will inspire others.

• TIME TO CHILL - 25 days holiday plus bank holidays

• BIRTHDAY TREAT - Time off on your birthday
• FLEXI TIME - Work in a way that fits around you
• WELLBEING TIME– take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too