14hr Keyholder - Edinburgh

NEOM Wellbeing; City of Edinburgh; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Product allowance

Staff discount

Enhanced healthcare

Wellbeing days

Birthday off

Volunteer time

Maternity entitlement

Staff events

Job summary

NEOM Wellbeing in Edinburgh's St James Quarter is seeking a friendly Keyholder for 14 hours a week across two reliable days. You will deliver exceptional customer service, drive sales and help open/close the store, while aligning with our brand values.

Join a purpose-led team with benefits like product allowance, staff discount, enhanced healthcare, wellbeing days, and a birthday off. If you love wellbeing and can handle fast-paced retail, we'd love to hear from you.

Qualifications

• Excellent customer service and a welcoming, genuine approach.
• Available to work weekdays and weekends, with late nights until 8:30pm.
• Retail experience is desirable.
• Passion for health/beauty industry is a plus.

Responsibilities

• Drive forward sales and company objectives.
• Open and close the store.
• Cash handling and banking procedures.
• Assist the team and store management with daily tasks.
• Stock management at offsite stockroom, deliveries, stock transfers.
• Proficient in Microsoft Office, Excel and Google Drive.
• Provide outstanding NEOM Customer Experience in store.
• Attend and support events in store and offsite.
• Maintain housekeeping, cleanliness and visual merchandising.
• Work retail hours including weekends and evenings.

Skills

Customer service

Team player

Attention to detail

Sales targets

Confident communicator

Tools

Microsoft Office

Excel

Google Drive

Job description

The Role

We are looking for a Keyholder who has a passion and flair for customer service to join our Edinburgh, St James Quarter location for 14 hours a week, across 2 days. We are on the hunt for team members who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!

We are looking for team members work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights until 8:30pm will be required.

Why NEOM Wellbeing?

We are proud to have been recognised by The Sunday Times as one of the Best Places to Work two years running, and it is something we work hard to deserve. NEOM Wellbeing is a B Corp certified business on a mission to supercharge the wellbeing of our communities and our planetwith 100% natural fragrances, and we bring that same energy to looking after our own people.

Alongside a monthly product allowance and generous staff discount, we offer enhanced healthcare coverage, extra wellbeing days, your birthday off, time to volunteer, and enhanced maternity entitlement. We are a business with real purpose, genuine values, and a team that lives them.If you are a Good Egg who will Challenge the Status Quo and knows that Attitude is Everything, we would love to hear from you.

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do

• Drive forward sales and company objectives
• Be responsible for opening and closing of the store
• Take responsibility for cashing up and banking procedures
• Assist the team and store management with daily tasks
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Be proficient in Microsoft Office, Excel and Google Drive
• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Work on initiative and be super proactive
• Perform product demonstrations through hand and arm massages
• Attend and support events in store and occasionally offsite
• Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)

What We Would Love

• Previous retail experience (within a health/beauty environment is desirable)
• A passion for wellbeing
• A love of customer service which translates to/inspire your colleagues
• Self motivator and able to maintain impeccable standards in store
• Experience working with or understanding sales targets
• Confident communicator - treat everyone with honesty, kindness and respect
• Team player with a can-do attitudeMeticulous attention to detail
• Thrives in a fast-paced business and adapts easily to change
• The ability to work retail hours - which will include weekends and evenings

• TIME TO CHILL - 25 days holiday plus bank holidays

• BIRTHDAY TREAT - time off on your birthday
• WELLBEING TIME– take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - time off for you to volunteer plus support for nay personal fundraising efforts too
• ST JAMES DISCOUNT - exclusive discounts around the quarter with other brands