17hr Keyholder - Leeds, Victoria Gate

NEOM Wellbeing; Leeds; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Monthly product allowance

Staff discount

Enhanced healthcare

Extra wellbeing days

Birthday off

Volunteering time

Enhanced family leave

Job summary

NEOM Wellbeing in Leeds is seeking a friendly and proactive customer service host to join our Wellbeing Hub for 17 hours a week across four days. You will deliver an exceptional shopping experience, align with our brand values, and help customers explore our natural wellbeing products.

We value enthusiasm for health and beauty, teamwork, and a positive, professional attitude. The role requires weekday and weekend availability, with occasional late shifts, a focus on cleanliness and visual

Qualifications

• A love of customer service and to be able to translate this to inspire your colleagues.
• Self motivator and be able to maintain impeccable standards in store.
• Confident communicator - treat everyone with honesty, kindness and respect.
• Able to work effectively with cross functional teams.
• Meticulous attention to detail.
• The ability to work retail hours - which can include weekends and evenings.

Responsibilities

• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Drive forward sales and company objectives
• Assist the team and Store Management with daily tasks
• Proactively contribute to the wellbeing of our planet & our people
• Work on initiative and be super proactive
• Maintain company standards at all times
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

Skills

Customer service

Team player

Confident communicator

Cross-functional

Attention to detail

Tools

Excel

Google Drive

Job description

The Role

We are looking for someone who has a passion and flair for customer service to join our Wellbeing Hub in Leeds as a keyholder for 17 hours a week over 4 days.

We are on the hunt for someone who pride themselves on offering an exceptional customer experience that is welcoming, genuine and in line with our brand values. Ideally with a passion for the health or beauty industry!

We are looking for team members work well in a team environment, thrive under pressure and react to change in a positive, yet professional manner. You must be available to work weekdays and weekends. Late nights may be required.

You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

Why NEOM Wellbeing?

We're a B Corp on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we've been named one of The Sunday Times Best Places to Work two years running. Our benefits include a monthly product allowance, a generous staff discount, enhanced healthcare, extra wellbeing days, your birthday off, volunteering time and enhanced family leave.

We're an equal opportunities employer and welcome applications from people of all backgrounds, identities and experiences.

What You Will Do

• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Drive forward sales and company objectives
• Assist the team and Store Management with daily tasks
• Proactively contribute to the wellbeing of our planet & our people
• Work on initiative and be super proactive
• Maintain company standards at all times
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

• A love of customer service and to be able to translate this to inspire your colleagues
• Self motivator and be able to maintain impeccable standards in store
• Confident communicator - treat everyone with honesty, kindness and respect
• Able to work effectively with cross functional teams
• Meticulous attention to detail
• The ability to work retail hours - which can include weekends and evenings

What We Would Love

• Team player with a can-do attitude
• Deep affinity of NEOM and its values with a keen interest in wellbeing
• Positive energy that will inspire others
• Capable in Excel and Google Drive

• TIME TO CHILL - Up to 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - Take some time to recharge and reset
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts