Retail Store Manager

JG Foods t/a Grape Tree; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

JG Foods t/a Grape Tree in London’s Walthamstow is seeking a Retail Store Manager to lead daily store operations, ensure stock accuracy, and drive outstanding customer service. You will manage staff, operate the till, price and rotate stock, and uphold hygiene and safety standards across all areas of the store.

The role requires a hands-on leadership style and the ability to work flexibly across the store's Monday–Sunday opening hours, delivering a lasting, positive shopping experience for

Qualifications

• Experience in food retail or store management preferred.
• Strong stock control and cash handling skills.
• Ability to supervise staff and maintain high customer service standards.

Responsibilities

• Maintain stock levels, ensure shelves are stocked and correctly priced.
• Lead as a hands-on manager and support store team.
• Operate the till in line with company instructions.
• Deliver excellent customer service and resolve issues promptly.
• Ensure hygiene, cleanliness and safety in the store.
• Adhere to pricing, stock rotation and use-by date policies.
• Work across Monday–Sunday with flexible hours.
• Collaborate with colleagues to ensure smooth store operation.

Skills

Stock control

Customer service

Cash handling

Staff supervision

Till operation

Organised & practical

Tools

POS system

Job description

We are looking to recruit an ambitious, confident and enthusiastic Retail Store Manager who can represent our Company in our WALTHAMSTOW store. You will be reporting to the Retail Operations Manager and typically your duties will include, You will provide fast, efficient, pleasant and unrivalled customer service. As a Retail Store Manager of Grape Tree, you need to ensure that the store is well stocked, clean and tidy and that customers leave the store with a lasting image to ensure they keep returning.,

• a) Strong understanding of stock control ie ordering goods, dealing with deliveries and banking monies
• b) You must be a hands on manager
• c) Operate the till in accordance with the company instructions
• d) Provide highest possible standard of customer service.
• e) Ensure that the shelves are well filled/stocked and faced up at all times.
• f) Ensure correct pricing of products and stock rotation including the removal from sale of any goods exceeding the ``use by`` date and advise management of any ``Best before`` issues.
• g) Ensure the maintenance of high standards of hygiene, cleanliness and safety throughout the store.
• h) Observe company rules at all times and report any breach of company rules witnessed.
• i) Ensuring all staff fully co-operate to ensure the smooth running of the store.

• a) Ability to provide excellent customer service, ideally with experience in food retail.
• b) Good cash handling skills.
• c) Excellent staff supervision and organisational skills
• d) Organised & practically minded, be able to roll your sleeves up and get stuck in
• e) You may have experience of the following: Retail Store Supervisor/Manager, Food Retail, Supermarket, Customer Service, Convenience Store, etc.

The store trades Monday to Sunday and it is essential that the successful candidate is flexible to work within these hours

We are looking for someone with flair and ideas, who enjoys sales and promotions, hitting and exceeding targets