Retail Store Manager

Poltronesofà S.p.A.; Cheltenham; Hybrid; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Car allowance

33 days holidays

Employee discounts

Career progression

Parental leave

Employee assistance

Virtual GP

Salary finance

Pension

Life assurance

Health insurance

Job summary

Poltronesofà S.p.A. is seeking a Store Manager for our Cheltenham location. You will oversee daily store operations, coach the sales team, and drive a first-class customer experience.

You’ll recruit and develop staff, manage rotas and sickness, and ensure safety standards throughout the showroom. The role offers a competitive £37,000–£50,000 salary with commission potential, and a path to progression within a brand-first retail environment.

Qualifications

• Experience leading and developing a team in a sales-driven environment.
• Ability to inspire the team to deliver results and provide excellent customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Manage the day to day operation of the store.
• Motivate, coach and support the sales team to hit set targets.
• Create an environment where every team member is valued and supported to perform at their best.
• Manage sales budgets and delivery targets.
• Recruit, train and develop your team and review performance.
• Ensure and provide excellent customer service throughout the store.
• Comply with Health & Safety policies and legislation.

Skills

Team leadership

Customer service

Communication

Organizational skills

Sales-driven mindset

People skills

Flexible shifts

Job description

Retail Store Manager

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Regional Manager

Compensation: £37,000 - £50,000 / year

Description

Are you great at making people feel comfortable?

Can you lead, inspire and motivate a team?

Are you passionate about customers receiving a first class customer experience?

If the answer is ‘yes’ then we have the role for you!

We’re looking for a Store Manager to lead the team in Cheltenham. As a Store Manager, you’ll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.

As a Store Manager you can earn up to £50,000 with commission.

What does the role involve?

• Manage the day to day operation of the store
• Motivate, coach and support the sales team to hit set targets
• Create an environment where every member of the team is valued and supported to do perform at their best
• Manage sales budgets and delivery targets
• Manage rotas, holidays and sicknessEnsure and provide excellent customer service throughout the store
• Deal with customer queries and complaints
• Make sure our showrooms are warm, friendly, safe environments for everyone within them
• Recruit, train and develop your team
• Review and manage your team's performance
• Complying with all Health & Safety policies and legislation

Who are we looking for?

If you have the below skills and qualities, we’d love to hear from you

• Experience of leading and developing a team in a sales driven environment
• People focussed with the ability to inspire your team to deliver results
• Organised with excellent attention to detail
• Excellent communication and interpersonal skills
• A real people person – the ability to build strong relationships with our customers, colleagues and leadership team
• Customer focussed with a passion for delivering first class customer service
• A team player
• Flexibility to work shift patterns
• Ability to travel as and when required
• Strong work ethic, resilient, self-starter and a can do attitude

What’s in it for you?

• Competitive salary with excellent bonus potential
• Car allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance
• Health Insurance