Retail Store Manager

Poltronesofà S.p.A.; Swindon; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Car allowance

33 days holidays

Employee discounts

Pension scheme

Health insurance

Life assurance

Death in Service

Job summary

Poltronesofà S.p.A. in Cheltenham is seeking a Store Manager to lead our retail team and deliver a first-class customer experience. You will manage day-to-day store operations, coach and develop staff, and drive sales to meet targets while maintaining excellent service standards.

Responsibilities include staff recruitment and training, rostering, budget management, and ensuring Health & Safety compliance. A proactive, people-focused leader with strong communication will thrive here.

Qualifications

• Experience leading a sales-driven team.
• Proven ability to coach and develop staff.
• Strong customer service mindset and problem solving.
• Excellent communication and interpersonal skills.
• Willingness to work shifts and adapt to busy store environments.

Responsibilities

• Manage day-to-day store operations in Cheltenham.
• Motivate and coach the sales team to hit targets.
• Create an environment where staff are valued and perform at their best.
• Manage budgets, delivery targets, rotas, holidays and sickness.
• Ensure excellent customer service and handle customer queries/complaints.
• Recruit, train and develop your team; review performance.
• Ensure compliance with Health & Safety policies.

Skills

Team leadership

Sales target achievement

Customer service

Communication skills

Organisational skills

People management

Shift flexibility

Job description

Retail Store Manager

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Regional Manager

Compensation: £37,000 - £50,000 / year

Description

Are you great at making people feel comfortable?

Can you lead, inspire and motivate a team?

Are you passionate about customers receiving a first class customer experience?

If the answer is ‘yes’ then we have the role for you!

We’re looking for a Store Manager to lead the team in Cheltenham. As a Store Manager, you’ll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service.

As a Store Manager you can earn up to £50,000 with commission.

What does the role involve?

• Manage the day to day operation of the store
• Motivate, coach and support the sales team to hit set targets
• Create an environment where every member of the team is valued and supported to do perform at their best
• Manage sales budgets and delivery targets
• Manage rotas, holidays and sicknessEnsure and provide excellent customer service throughout the store
• Deal with customer queries and complaints
• Make sure our showrooms are warm, friendly, safe environments for everyone within them
• Recruit, train and develop your team
• Review and manage your team's performance
• Complying with all Health & Safety policies and legislation

Who are we looking for?

If you have the below skills and qualities, we’d love to hear from you

• Experience of leading and developing a team in a sales driven environment
• People focussed with the ability to inspire your team to deliver results
• Organised with excellent attention to detail
• Excellent communication and interpersonal skills
• A real people person – the ability to build strong relationships with our customers, colleagues and leadership team
• Customer focussed with a passion for delivering first class customer service
• A team player
• Flexibility to work shift patterns
• Ability to travel as and when required
• Strong work ethic, resilient, self-starter and a can do attitude

What’s in it for you?

• Competitive salary with excellent bonus potential
• Car allowance
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance
• Health Insurance