Store Leader: Customer Experience & Growth Architect

On; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

On is seeking a Store Leader to act as the strategic visionary and business owner for our flagship store, blending a community-driven environment with an elevated customer experience.

You will drive commercial results, oversee visual merchandising, product mix, and premium execution, while building a capable team through strategic hiring and empathetic leadership. With 6+ years in retail leadership, you will leverage data and personal connections to foster loyalty in a premium brand.

Qualifications

• You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
• You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• You have an entrepreneurial mindset, with experience identifying root-cause improvements and taking full ownership of business outcomes in a dynamic environment

Responsibilities

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success
• Create business strategies that drive operational excellence, profitability, and team productivity
• Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics

Job description

On is seeking a Store Leader to act as the strategic visionary and business owner for our flagship store, blending a community-driven environment with an elevated customer experience.

You will drive commercial results, oversee visual merchandising, product mix, and premium execution, while building a capable team through strategic hiring and empathetic leadership. With 6+ years in retail leadership, you will leverage data and personal connections to foster loyalty in a premium brand.