Retail Store Lead: Service, KPIs & Team Growth

Clarks group; Portsmouth; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking a hands-on Sales & Service Manager to support the Store Manager in leading a retail team and driving daily operations. The role blends leadership, customer service, and operational management to ensure smooth store performance.

The ideal candidate has retail leadership experience, strong communication and problem-solving skills, and flexibility to work weekends and holidays in a fast-paced environment. Proficiency with POS systems and MS Office/Google Workspace is preferred.

Qualifications

• Experience in retail leadership or supervisory roles.
• Ability to drive KPI performance and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Assist Store Manager in leading the retail team and daily operations.
• Provide hands-on leadership across the store floor as needed.
• Support delivery of excellent customer service and store performance.

Skills

Retail leadership

KPI driven

Interpersonal skills

Communication

Organizational skills

Problem-solving

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Clarks is seeking a hands-on Sales & Service Manager to support the Store Manager in leading a retail team and driving daily operations. The role blends leadership, customer service, and operational management to ensure smooth store performance.

The ideal candidate has retail leadership experience, strong communication and problem-solving skills, and flexibility to work weekends and holidays in a fast-paced environment. Proficiency with POS systems and MS Office/Google Workspace is preferred.