Retail Store Lead – Sales & Service Excellence

CLARK'S; Gateshead; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Zusammenfassung

CLARK'S in Gateshead is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and daily operations. This hands-on role blends leadership, customer service, and operational management to ensure the store runs smoothly and meets performance goals.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to drive KPIs in a busy environment.

Qualifikationen

• Previous experience in retail leadership or supervisory roles.
• Ability to drive KPIs and achieve results.
• Strong interpersonal and communication skills.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Experience with POS, inventory management, and MS Office/Google Workspace.

Aufgaben

• Support the Store Manager in leading our retail team and daily operations.
• Ensure the store runs smoothly and meets performance goals.
• Provide excellent customer service and resolve issues promptly.
• Assist with inventory control and cash handling as needed.

Kenntnisse

Leadership

KPI focus

Communication

Team motivation

Organizational skills

Problem solving

Tools

POS systems

Inventory management

Microsoft Office/Google Workspace

Jobbeschreibung

CLARK'S in Gateshead is seeking a proactive Sales & Service Manager to support the Store Manager in leading our retail team and daily operations. This hands-on role blends leadership, customer service, and operational management to ensure the store runs smoothly and meets performance goals.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to drive KPIs in a busy environment.