Retail Store Detective

Carlisle Support Service; Stoke-on-Trent; On-site; GBP 44,083,000 - 53,726,000; Full time

Benefits offered by this job

Competitive hourly rate

Pension after qualifying period

Health & wellbeing plans

Access to earned wages

Full induction & ongoing training

Uniform provided

SIA top-up training

Employee assistance programme

Refer a Friend scheme

Job summary

Carlisle Support Services is hiring Store Detectives to work with Tesco in the Stoke area. You will provide a high-visibility security presence, conduct surveillance, monitor CCTV, and detain individuals when appropriate.

Full training is provided, and you will join a growing, market-leading brand with strong progression opportunities. The role requires an SIA Guarding or Door Supervision licence, 18+ status, and a professional, customer-focused approach.

Qualifications

• Must be 18 or older and eligible to work in the front-line licensable activity.
• SIA Guarding/ Door Supervision licence is essential.
• Experience in security or retail security is desirable.

Responsibilities

• Conduct undercover surveillance to identify and prevent theft, fraud and other criminal activities.
• Maintain a highly visible presence to deter potential offenders.
• Monitor CCTV to identify suspicious behaviour and incidents.
• Detain and interview individuals suspected of theft in line with policy and law.
• Compile detailed reports and present findings to clients.
• Collaborate with store management and law enforcement as required.
• Assist with inventory audits and security assessments.
• Uphold professional conduct and customer service standards.

Skills

SIA Guarding Licence

Strong communication

Computer literacy

5 years checkable history

Reliability & punctuality

Customer service

Job description

Job Introduction

Store Detective - Carlisle Support Services working in Partnership with Tesco

The benefits

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you're willing to learn new skills to develop your career, we promise to provide full training and all the support you'll need to help you to succeed.

Location

Stoke Area

Hours

Variable 5 days over 7 between hours of 0600 and 0000 (9 hour shifts- 45 hours per week- 1 hour unpaid break per shift (40 Hours paid per week)

Pay

£16.50 per hour

Key Responsibilities

• Conduct undercover surveillance to identify and prevent theft, fraud, and other criminal activities within the store.
• Maintain a highly visible presence to deter potential offenders.
• Monitor CCTV systems to identify suspicious behaviour and incidents.
• Detain and interview individuals suspected of theft or wrongdoing, adhering to company policies and legal requirements.
• Compile detailed reports and evidence, and confidently present findings to clients.
• Collaborate with store management and law enforcement as necessary.
• Assist with inventory audits and security assessments.
• Uphold the highest standards of professionalism and customer service.

The ideal candidate

• At least 18 years old - a legal requirement to work in a front-line licensable activity
• SIA Guarding or Door Supervision licence (Essential)
• Access to own Vehicle (desirable)
• Previous retail security experience is an advantage, particularly in customer-facing environments
• Experience within a security environment is desirable
• Strong communication and computer literacy
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner
• Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
• This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.