Retail Security Officer

Carlisle Support Service; Redditch; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing plans

Career development

Funded SIA top up training

Employee Assistance Program

Refer a Friend scheme

Job summary

Carlisle Support Services is seeking motivated security professionals for a Retail Security officer role in Redditch. You will provide a professional security presence, safeguard colleagues, and engage positively with customers at prestigious client sites.

Applicants should hold an SIA Guarding or Door Supervision licence, be 18+, and able to pass BS7858 vetting. The role offers full training, a strong team environment, and progression opportunities.

Qualifications

• Age 18+ due to legal requirements.
• SIA Guarding or Door Supervision licence is required.
• Background check with 5 years of verifiable work/address history (BS7858).
• Dependable, punctual, and flexible in approach.
• Smart, professional appearance with a friendly attitude.
• Willingness to learn and engage positively with clients and the public.
• Excellent people skills and the ability to build trust.
• Security experience is welcome, but learning is prioritized.

Responsibilities

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
• Providing a professional, visible, and approachable security presence
• Handling incidents with care and confidence, ensuring a peaceful environment
• Conducting security patrols to deter risks and control access points
• Proactively engaging with the public in a friendly and helpful manner
• Responding to incidents, always with safety as a priority
• Offering guidance, information, and a welcoming first point of contact for customers
• Following and managing security procedures with confidence
• Collaborating with team members to build strong working relationships and foster a positive work environment

Skills

Empathy

People skills

Safety awareness

Security presence

Tools

SIA Guarding/Door Supervision license

Job description

Job Introduction

Retail Security officer- Carlisle Support Services working in Partnership with Tesco

The benefits

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Enhanced Maternity and Paternity Packages
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team. If you're passionate about working with prestigious clients and are eager to grow your career, we'll provide full training and all the encouragement you need to thrive.

Location: Redditch, B98 7RU

Pay: £14.15 per hour

Hours: 39 hours per week (4.5 hours unpaid break per week- 34.5 hours paid)

• Tuesday: 11:00-19:00
• Wednesday: 11:00-19:00
• Thursday: 16:00-00:00
• Saturday: 16:00-00:00
• Sunday: 09:30-16:30

As part of our team, your role will focus on:

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
• Providing a professional, visible, and approachable security presence
• Handling incidents with care and confidence, ensuring a peaceful environment
• Conducting security patrols to deter risks and control access points
• Proactively engaging with the public in a friendly and helpful manner
• Responding to incidents, always with safety as a priority
• Offering guidance, information, and a welcoming first point of contact for customers
• Following and managing security procedures with confidence
• Collaborating with team members to build strong working relationships and foster a positive work environment

The ideal candidate

• Age: 18+ (due to legal requirements for this role)
• SIA License: Guarding or Door Supervision licence required
• Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process)
• Dependable, punctual, and flexible in approach
• Smart, professional appearance with a friendly and approachable attitude
• Passionate about doing a great job, always eager to learn
• Security experience is welcomed, but your willingness to learn is most important
• Able to engage positively with clients and the public, creating warm and welcoming interactions
• Excellent people skills and the ability to build trust with those around you

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join Carlisle Support Services, a leading provider of security, cleaning, and event services across the UK. We work with some of the country's most iconic brands, including Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 dedicated team members, we're proud to create safe and welcoming spaces in some of the UK's most renowned locations.

By joining us, you'll embark on a rewarding career journey, where you'll have access to recognition schemes and career progression opportunities that empower you to reach your full potential.

Equality, Diversity, and Inclusion

At Carlisle, we are fully committed to supporting Equality, Diversity, and Inclusion in all areas of employment. We celebrate the uniqueness of every individual and ensure that everyone is treated with respect and fairness.