Retail Store Detective

Carlisle Support Services; United Kingdom; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Company pension scheme

Health & wellbeing plans

Full induction and career development

Quality kit and uniform

Employee Assistance Program

Refer a Friend Scheme

Job summary

Carlisle Support Services is seeking an enthusiastic Store Detective to work with Tesco in the Stoke area. The role includes undercover surveillance, detaining suspects when appropriate, and reporting findings to clients. Full training and career development are provided, with a competitive hourly rate and pension access.

Hours are variable, 5 days over 7 across shifts through 0600–0000, at £16.50 per hour. Candidates must have an SIA licence and be 18+ years old.

Qualifications

• Excellent communication skills and confident interaction with clients and customers.
• Good computer literacy and ability to use standard security systems.
• Reliable, punctual, and flexible to shift patterns.
• Ability to work as part of a team in a busy retail environment.

Responsibilities

• Conduct undercover surveillance to identify and prevent theft and fraud.
• Maintain a highly visible presence to deter potential offenders.
• Monitor CCTV to identify suspicious behaviour and incidents.
• Detain and interview individuals in line with policy and law.
• Compile detailed reports and present findings to clients.
• Collaborate with store management and law enforcement as required.
• Assist with inventory audits and security assessments.

Skills

Strong communication

Computer literacy

Reliability

Flexibility

Education

SIA Guarding or Door Supervision licence

Job description

## Job Introduction**Store Detective - Carlisle Support Services working in Partnership with Tesco****The benefits**A competitive hourly rate of pay – paid monthlyAccess to Company Pension Scheme after qualifying periodHealth and Wellbeing PlansStream - financial flexibility and instant access to earned and authorised wagesFull induction, ongoing training, and career developmentQuality kit and uniform, everything you need to perform your role effectivelyFunded SIA top up trainingEmployee Assistance ProgramRefer a Friend Scheme**The role**Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.**Location: Stoke Area****Hours:****Variable 5 days over 7 between hours of 0600 and 0000 (9 hour shifts- 45 hours per week- 1 hour unpaid break per shift (40 Hours paid per week)****Pay: £16.50 per hour****Key Responsibilities:*** Conduct undercover surveillance to identify and prevent theft, fraud, and other criminal activities within the store.* Maintain a highly visible presence to deter potential offenders.* Monitor CCTV systems to identify suspicious behaviour and incidents.* Detain and interview individuals suspected of theft or wrongdoing, adhering to company policies and legal requirements.* Compile detailed reports and evidence, and confidently present findings to clients.* Collaborate with store management and law enforcement as necessary.* Assist with inventory audits and security assessments.* Uphold the highest standards of professionalism and customer service.**The ideal candidate**At least 18 years old – a legal requirement to work in a front-line licensable activitySIA Guarding or Door Supervision licence (Essential)Access to own Vehicle (desirable)Previous retail security experience is an advantage, particularly in customer-facing environmentsExperience within a security environment is desirableStrong communication and computer literacy5 years checkable work and address historyReliable, punctual, flexible, and smart in appearanceFriendly, approachable, and always professionalEnthusiastic and motivated to do a great jobIdeally some experience within a Security environment or a customer facing roleAble to interact with clients and customers in a positive mannerSome experience working within a Security environment and working as part of a teamEffective people skills, able to interact with clients and customers in a positive mannerSuccessful candidates will be required to provide original documentation for detailed screening and vetting processes.This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.**About us**Join a growing market-leading brand of support services to work with the UK’s largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.**Equality, Diversity, and Inclusion**At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.In all situations people will be judged solely on merit or ability.Apply