Retail Security Officer

Carlisle Support Service; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme after qualifying period

Health and wellbeing plans

Stream – wage access

Full induction and ongoing training

Quality kit and uniform

SIA top up training funding

Employee assistance program

Refer a Friend scheme

Job summary

Carlisle Support Services is seeking a Retail Security Officer to join our Derby-based team supporting Tesco. You will deliver a professional security presence, support colleagues, and uphold safety across client sites.

Role involves patrols, incident response, customer interaction, and adherence to security procedures. Training is provided, with opportunities for career development within the company.

Qualifications

• Age 18+ required by law.
• SIA Guarding or Door Supervision licence required.
• BS7858 vetting: 5 years of verifiable work/address history.
• Reliable, punctual, and flexible.

Responsibilities

• Ensure safety and wellbeing of colleagues and customers.
• Provide a professional, visible security presence.
• Handle incidents with care and confidence.
• Conduct security patrols and manage access points.
• Engage with the public in a friendly, helpful manner.
• Follow and enforce security procedures.

Skills

SIA license

Patrolling

Customer service

De-escalation

Education

21+ years of age

Job description

Job Introduction

Retail Security officer- Carlisle Support Services working in Partnership with Tesco

The benefits

A competitive hourly rate of pay - paid monthly

Access to Company Pension Scheme after qualifying period

Enhanced Maternity and Paternity Packages

Health and Wellbeing Plans

Stream - financial flexibility and instant access to earned and authorised wages

Full induction, ongoing training, and career development

Quality kit and uniform, everything you need to perform your role effectively

Funded SIA top up training

Employee Assistance Program

Refer a Friend Scheme

The role

Carlisle Support Services is seeking motivated, reliable, and caring individuals to join our supportive team . If you're passionate about working with prestigious clients and are eager to grow your career, we'll provide full training and all the encouragement you need to thrive.

Location: Derby, DE1 2AA

Pay: £14.65 per hour

Hours: Tuesday 14:00-22:00, Wednesday and Thursday 07:00-15:00 1 hour unpaid break per shift- 21 hours per week paid (overtime available)

As part of our team, your role will focus on:

• Ensuring the safety and wellbeing of colleagues, offering reassurance and empathy
• Providing a professional, visible, and approachable security presence
• Handling incidents with care and confidence, ensuring a peaceful environment
• Conducting security patrols to deter risks and control access points
• Proactively engaging with the public in a friendly and helpful manner
• Responding to incidents, always with safety as a priority
• Offering guidance, information, and a welcoming first point of contact for customers
• Following and managing security procedures with confidence
• Collaborating with team members to build strong working relationships and foster a positive work environment

The ideal candidate

• Age: 18+ (due to legal requirements for this role)
• SIA License: Guarding or Door Supervision licence required
• Background Check: 5 years of verifiable work and address history (to comply with BS7858 vetting process)
• Dependable , punctual, and flexible in approach
• Smart, professional appearance with a friendly and approachable attitude
• Passionate about doing a great job, always eager to learn
• Security experience is welcomed, but your willingness to learn is most important
• Able to engage positively with clients and the public, creating warm and welcoming interactions
• Excellent people skills and the ability to build trust with those around you

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join Carlisle Support Services, a leading provider of security, cleaning, and event services across the UK . We work with some of the country's most iconic brands, including Jaguar Land Rover, Tesco, and BBC StudioWorks. With over 5,000 dedicated team members, we're proud to create safe and welcoming spaces in some of the UK's most renowned locations.

By joining us, you'll embark on a rewarding career journey, where you'll have access to recognition schemes and career progression opportunities that empower you to reach your full potential.

Equality, Diversity, and Inclusion

At Carlisle, we are fully committed to supporting Equality, Diversity, and Inclusion in all areas of employment . We celebrate the uniqueness of every individual and ensure that everyone is treated with respect and fairness .