Retail Store Assistant

Cancer Research UK; Tees Valley; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Benefits package

Wellbeing support

Job summary

Cancer Research UK Hartlepool is hiring a Retail Store Assistant to join the Trading team. This part-time role, 16 hours per week, reports to the shop manager and offers £12.71 per hour plus benefits.

You will provide excellent customer service, help drive sales and fundraising targets, and maintain shop standards including visual presentation, safeguarding compliance and health and safety. Training may include keyholder duties.

Qualifications

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• Ability to manage your own workload and work independently when required.
• Ability to work well in a team.
• Excellent communication skills.

Responsibilities

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.
• Taking keyholder responsibility as required (training provided).

Skills

Customer service

Teamwork

Communication

Time management

Independence

Job description

Retail Store Assistant Hartlepool Superstore

locations: Hartlepool Superstore

time type: Part time

posted on: Posted Yesterday

job requisition id: R034498

Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.

Retail Store Assistant

£12.71 per hour plus benefits

Reports to: Shop manager

Department: Trading

Location: New Hartlepool Superstore

Contract: Permanent

Working hours: Part time 16 hours per week

Closing date: Sunday 18th October 2026 23:55

Interviews will be held Wednesday 28th - 29th October with start dates from 11th November

**The internal title for this role is Shop Assistant.

At Cancer Research UK, we exist to beat cancer.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Providing excellent customer and supporter service.


• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.


• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.


• Creating relationships with your local community and Cancer Research UK colleagues.


• Supporting fundraising events for your store to achieve fundraising targets.


• Taking keyholder responsibility as required (training provided).

What are you looking for?

• An understanding of what makes great customer service.


• Experience of working in a busy customer service environment.


• The ability to manage your own workload and work independently when required.


• The ability to work well in a team.


• Excellent communication skills.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.