Retail Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Highcliffe-on-Sea; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lewis-Manning Hospice Care in Highcliffe is seeking a Shop Manager for the Highcliffe House Clearance store. You will lead a busy charity retail operation, drive sales, create eye-catching displays, and manage staff and volunteers to deliver an outstanding customer and donor experience.

You'll bring retail management experience, strong people skills, organisational ability, and a passion for visual merchandising. A full driving licence and own transport are preferred.

Qualifications

• Experience in a retail management or supervisory role.
• Strong people management skills and ability to motivate and develop others.
• Excellent organisational skills and ability to juggle multiple priorities.
• Understanding of visual merchandising and retail presentation.
• Experience working with customers and delivering outstanding service.
• Awareness of safe working practices in a retail environment.
• Confidence using Microsoft Office applications (Word/Excel).
• An awareness of social media and its role in promoting retail activity.

Responsibilities

• Drive sales and maximise income for Lewis-Manning Hospice Care.
• Create eye-catching displays and inspiring shop layouts.
• Lead, motivate, and support a fantastic team of staff and volunteers.
• Sort and manage donations, ensuring stock is presented to a high standard.
• Deliver excellent customer service and build relationships within the local community.
• Maintain high standards of housekeeping, health and safety, and compliance.
• Use your retail knowledge to spot opportunities and grow sales.
• Promote the work of Lewis-Manning Hospice Care and help make a difference in your local community.

Skills

Retail management

People management

Visual merchandising

Organisational skills

Customer service

Driving licence

MS Word & Excel

Tools

Word

Excel

Job description

Salary: £26,465

Location: Highcliffe

Type: Full-time

The Role:

Love fashion, people, and making things happen?

We’re looking for an energetic, creative, and commercially minded Shop Manager to lead our fabulous Highcliffe House Clearance shop. This is a fantastic opportunity for someone who thrives in a busy retail environment, loves visual merchandising, and enjoys inspiring a team to achieve great results.

No two days are the same in charity retail. One day you could be creating a stunning window display, the next uncovering a hidden gem in a donation bag, coaching volunteers, or celebrating a record sales day. If you’re someone who rolls up their sleeves, leads from the front, and enjoys working hard while having fun, we’d love to hear from you.

What You’ll Be Doing

As Shop Manager, you’ll be responsible for the day-to-day running of the store, ensuring it looks amazing, performs brilliantly, and delivers an exceptional experience for every customer and donor who walks through the door.

You’ll:

• Drive sales and maximise income for Lewis-Manning Hospice Care.
• Create eye-catching displays and inspiring shop layouts.
• Lead, motivate, and support a fantastic team of staff and volunteers.
• Sort and manage donations, ensuring stock is presented to a high standard.
• Deliver excellent customer service and build relationships within the local community.
• Maintain high standards of housekeeping, health and safety, and compliance.
• Use your retail knowledge and commercial flair to spot opportunities and grow sales.
• Promote the work of Lewis-Manning Hospice Care and help make a difference in your local community.

While Highcliffe will be your home store, there may occasionally be opportunities to support other Lewis-Manning shops during holidays or unforeseen absences.

What We’re Looking For

We’re looking for someone who is enthusiastic, organised, and passionate about retail.

You’ll have:

• Previous experience in a retail management or supervisory role.
• Strong people skills and the ability to motivate and develop others.
• Excellent organisational skills and the ability to juggle multiple priorities.
• A good understanding of visual merchandising and retail presentation.
• Experience working with customers and delivering outstanding service.
• An understanding of safe working practices within a retail environment.
• Confidence using Microsoft Office applications, including Word and Excel.
• An awareness of social media and its role in promoting retail activity.
• A full driving licence and access to your own vehicle.

Why Join Us?

At Lewis-Manning Hospice Care, every sale helps support local people and families living with life-limiting illnesses. You’ll be joining a friendly, supportive team where your ideas are valued, your hard work is recognised, and your contribution genuinely makes a difference.

If you’re passionate about retail, love working with people, and want a role that’s rewarding, challenging, and a lot of fun, we’d love to hear from you.

The Person

The successful applicant will have experience of;

• Experience of working in a similar retail role
• Really good people management skills
• Really good organisational skills
• Understanding of safe working practices in a retail environment
• Experience of working with the public
• Full clean driving licence & own transport

At Lewis-Manning Hospice Care we welcome applications from all parts of the community and encourage all interested candidates with the above skills and experience to apply for the role

Proudly rated Outstanding by the CQC Join our award-winning team and help us continue delivering exceptional care and support

Applications for this role will closeon5th October2026with interviews expected to be heldon12th October 2026.