Retail Shift Supervisor (Hiring Immediately)

JR United Kingdom; Gateshead; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Team Leader to join their team in Gateshead. This part-time role offers a supportive environment where you will lead a friendly team, ensuring excellent customer service and operational efficiency. With a focus on community and inclusivity, you will have the opportunity to develop your leadership skills while enjoying a range of benefits, including a generous holiday allowance and a pension scheme. If you have a passion for customer service and team development, this role is perfect for you.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on all Co-op products

Virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Wagestream app for early pay access

Qualifications

• Ability to manage a team and handle customer needs effectively.
• Strong organizational skills for managing store operations.

Responsibilities

• Lead and supervise the store team while ensuring excellent customer service.
• Manage store operations, including stock accuracy and safety compliance.

Skills

Customer Service

Team Leadership

Problem-Solving

Organizational Skills

Communication Skills

Education

No formal education required

Tools

Wagestream app

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Co-op

Location:

Gateshead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

Closing date: 08-05-2025

Customer Team Leader Location: Leam Lane Estate, Fewster Square, Gateshead, NE10 8XQ Pay: £13.65 per hour Contract: 20 hours per week + regular overtime, 9-month temporary contract, part-time Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 11.00pm) and weekends, to be discussed at interview. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising when they’re not working and delivering HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team and working on the shop floor.
• Great people skills for building positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for career development.
• 30% discount on all Co-op products, plus additional discounts.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for early access to a portion of your pay.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance via mobile.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We are committed to creating inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria.

When applying, you’ll be asked if you want to be considered under the scheme. We may also ask if you need adjustments during the recruitment process.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our diversity commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you will complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the deadline.