Retail Shift Manager - Lead, Sell & Elevate Customer Experience

Iceland Foods Ltd; Eastleigh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

15% discount

28 days holiday

Christmas vouchers

Refer a Friend

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods Ltd in Eastleigh is seeking a committed Shift Manager to support the store leadership team. You will start as a Retail Assistant and receive a £2 supplement for every hour you shift manage the store, helping drive sales and customer satisfaction.

Join a company focused on people, inclusivity and great service. You will lead shifts, plan tasks, and coach colleagues to deliver on processes and standards while maintaining store performance and a positive shopping environment.

Qualifications

• Proven experience in a retail management or supervisory role.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.

Responsibilities

• Maximise store profit with a focus on availability and sales.
• Engage and develop colleagues; support an inclusive culture.
• Follow and implement cash handling and security policies.
• Lead by example to deliver a great store and customer service.
• Support and drive the One Best Way processes and digital service.

Skills

Retail management

Effective communication

Shift planning

Performance feedback

Hands-on leadership

Job description

Iceland Foods Ltd in Eastleigh is seeking a committed Shift Manager to support the store leadership team. You will start as a Retail Assistant and receive a £2 supplement for every hour you shift manage the store, helping drive sales and customer satisfaction.

Join a company focused on people, inclusivity and great service. You will lead shifts, plan tasks, and coach colleagues to deliver on processes and standards while maintaining store performance and a positive shopping environment.