Retail Shift Leader — Lead, Serve & Grow

Tesco; Southam CP; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco in the United Kingdom seeks a Shift Lead to oversee daily store operations and lead a team to deliver outstanding customer service. You will coordinate shifts, support colleagues, and ensure a smooth in-store experience for customers.

As a capable leader, you will coach staff, communicate clearly, and uphold Tesco’s service standards while adapting to changing store needs and priorities.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong customer service orientation and communication skills.
• Ability to adapt to store operations and shift patterns.

Responsibilities

• Lead the store team to deliver excellent customer service.
• Oversee day-to-day store operations and answer queries with confidence.
• Foster inclusive, supportive team environments and role model great service.
• Step in as manager in the absence of the Store Manager and make balanced decisions.

Skills

Team leadership

Customer service

Retail experience

Job description

Tesco in the United Kingdom seeks a Shift Lead to oversee daily store operations and lead a team to deliver outstanding customer service. You will coordinate shifts, support colleagues, and ensure a smooth in-store experience for customers.

As a capable leader, you will coach staff, communicate clearly, and uphold Tesco’s service standards while adapting to changing store needs and priorities.