Retail Shift Leader: Flexible Hours & Team Leadership

Tesco UK; Greater London; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to manage store operations and lead a busy team. You will drive excellent customer service, coordinate day-to-day activities, and support a seamless store experience across departments.

The role requires leadership experience in retail, strong communication, and a passion for inclusive service. We promote flexibility and growth within a welcoming team.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco UK is seeking a Shift Lead to manage store operations and lead a busy team. You will drive excellent customer service, coordinate day-to-day activities, and support a seamless store experience across departments.

The role requires leadership experience in retail, strong communication, and a passion for inclusive service. We promote flexibility and growth within a welcoming team.