Retail Shift Leader — Flexible Hours, Inclusive Team

Tesco UK; Brogborough; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Disability Confident Leader

Flexible working

Job summary

Tesco UK is seeking a Shift Lead to guide in-store operations and deliver excellent customer service. You will lead the team, coordinate across store areas, and act as the go-to person for daily queries, ensuring smooth shifts and strong collaboration.

Ideal candidates have prior team-lead experience in retail, the ability to motivate colleagues, and a passion for serving customers. The role supports flexible working and a diverse, inclusive environment at Tesco.

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong service mindset with customers at the centre.
• Clear communicator who keeps the team informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store to support daily operations.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Skills

Team leadership

Customer service

Communication

Job description

Tesco UK is seeking a Shift Lead to guide in-store operations and deliver excellent customer service. You will lead the team, coordinate across store areas, and act as the go-to person for daily queries, ensuring smooth shifts and strong collaboration.

Ideal candidates have prior team-lead experience in retail, the ability to motivate colleagues, and a passion for serving customers. The role supports flexible working and a diverse, inclusive environment at Tesco.