In-Store Shift Leader | Flexible Hours & Growth

Tesco Retail; Dacorum; On-site; GBP 16,000 - 21,000; Part time

Job summary

Tesco is looking for a Shift Lead in the UK to drive store operations and customer experience. You will lead the team, handle day-to-day queries, and ensure high service standards across departments.

The role emphasizes inclusive leadership, clear communication, and flexibility to adapt to store needs. Ideal candidates will have prior team lead or management experience in retail, a passion for customer service, and the ability to motivate others while maintaining store performance.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is looking for a Shift Lead in the UK to drive store operations and customer experience. You will lead the team, handle day-to-day queries, and ensure high service standards across departments.

The role emphasizes inclusive leadership, clear communication, and flexibility to adapt to store needs. Ideal candidates will have prior team lead or management experience in retail, a passion for customer service, and the ability to motivate others while maintaining store performance.