In-Store Shift Leader - Flexible Hours & Growth

Tesco UK; Guildford; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead position in the United Kingdom is a hands-on retail leadership role based in-store. You’ll guide a team to deliver exceptional customer service, manage day-to-day operations, and fill in as the store leader when the Manager is away.

The role emphasizes inclusivity, strong communication, and a proactive, guest-first approach. The role offers guaranteed hours with a minimum weekly commitment and potential pay variations by location, including the M25 area.

Qualifications

• To be over 18 for this role.
• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across all areas of the store and with all colleagues, acting as the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities, and the planet better every day.

Skills

Team leadership

Customer service

Communication

Retail experience

Adaptability

Job description

Tesco Shift Lead position in the United Kingdom is a hands-on retail leadership role based in-store. You’ll guide a team to deliver exceptional customer service, manage day-to-day operations, and fill in as the store leader when the Manager is away.

The role emphasizes inclusivity, strong communication, and a proactive, guest-first approach. The role offers guaranteed hours with a minimum weekly commitment and potential pay variations by location, including the M25 area.