Store Shift Leader: Customer-First Ops & Team Coach

Tesco UK; Malvern; On-site; GBP 21,000 - 25,000; Full time

Job summary

One Stop Stores Ltd in the UK seeks a Shift Leader to coordinate the team, open/close the store, and ensure decisions prioritise customers, colleagues and safety.

You will act as the go-to person for colleagues in the absence of the Store Manager, drive great service, maintain store presentation, and support events with the store manager. The role emphasises health and safety, communication, and continuous improvement to make the shopping trip easier for customers every day.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong customer service focus and communication skills.
• Ability to manage store operations and safety procedures.

Responsibilities

• Coordinate the team to deliver efficient shopping trips for customers.
• Open/close the store and cover duties while ensuring safety.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Maintain store presentation and product replenishment priorities.
• Support events and maintain a clean, welcoming store environment.

Skills

Team Leadership

Customer Service

Communication

Health & Safety

Operations Coordination

Store Operations

Job description

One Stop Stores Ltd in the UK seeks a Shift Leader to coordinate the team, open/close the store, and ensure decisions prioritise customers, colleagues and safety.

You will act as the go-to person for colleagues in the absence of the Store Manager, drive great service, maintain store presentation, and support events with the store manager. The role emphasises health and safety, communication, and continuous improvement to make the shopping trip easier for customers every day.