Retail Shift Lead: Service, Merch & Ops

JD GROUP; Dunfermline; On-site; GBP 22,000 - 28,000; Full time

Job summary

JD GROUP is seeking an energetic Shop Supervisor to support the smooth running of the shop floor, uphold brand standards, and deliver the high level of service our customers expect.

You will lead colleagues on shift, assist with opening and closing procedures, till operations, and ensure product presentation reflects current trends and promotions. This role rewards initiative, teamwork, and a proactive approach in a busy retail environment.

Qualifications

• Supervisory experience in fast-paced retail or customer-facing environments.
• Strong communication skills enabling guidance on the shop floor.
• Excellent attention to detail for service, presentation and store operations.
• Interest in retail trends and product presentation.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication

Attention to detail

Retail interest

Job description

JD GROUP is seeking an energetic Shop Supervisor to support the smooth running of the shop floor, uphold brand standards, and deliver the high level of service our customers expect.

You will lead colleagues on shift, assist with opening and closing procedures, till operations, and ensure product presentation reflects current trends and promotions. This role rewards initiative, teamwork, and a proactive approach in a busy retail environment.