Retail Shift Lead — Flexible Hours & Growth

Tesco; Leeds; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement (20 days)

Flexible working from day one

Colleague discount

Job summary

Tesco is seeking a Shift Lead in the Leeds region to motivate and guide store colleagues to deliver outstanding customer service. You will oversee daily store operations, support across departments, and coach team members to uphold high service standards in a fast-paced retail environment.

The role offers flexible working patterns, 18+ eligibility, and a strong benefits package. You’ll be part of an inclusive team focused on customers, communities, and growth with opportunities to develop within

Qualifications

• Experience leading a team to deliver great customer experiences.
• Strong communication across store teams and departments.
• Ability to coach colleagues and model excellent service.
• Able to adapt quickly to change and make balanced decisions.
• Inspires a positive, inclusive environment for colleagues.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Be the go-to person for day-to-day operational queries across store areas.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence with confidence.
• Make balanced, flexible decisions and adapt to change.

Skills

Team leadership

Customer service

Communication

Flexibility

Coaching

Job description

Tesco is seeking a Shift Lead in the Leeds region to motivate and guide store colleagues to deliver outstanding customer service. You will oversee daily store operations, support across departments, and coach team members to uphold high service standards in a fast-paced retail environment.

The role offers flexible working patterns, 18+ eligibility, and a strong benefits package. You’ll be part of an inclusive team focused on customers, communities, and growth with opportunities to develop within