Retail Shift Lead — Flexible Hours & Growth

Tesco; Gowerton; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday 20 days

Personal day

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contributions

Discounts and shares

Cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to guide in-store teams and ensure excellent customer experiences. You will work across store areas, support daily operations, and lead the team in the Manager’s absence. This role emphasizes flexible, customer‑focused leadership and collaboration within a dynamic retail environment.

Minimum 16 hours per week, with pay starting at £15.59 per hour and rising to £16.86 in M25 stores. Some locations may offer additional payments; apply even if your availability varies.

Qualifications

• Experience in a fast-paced retail environment preferred.
• Strong interpersonal skills and the ability to motivate a team.
• Commitment to delivering great service to customers.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Collaborate across store areas and support daily operations.
• Build positive, inclusive relationships to support colleagues.
• Lead the store in the Manager’s absence when required.
• Make quick, balanced decisions and adapt to change.
• Coach colleagues and provide constructive feedback on service.
• Seek opportunities to serve customers and the local community.

Skills

Team leadership

Customer service

Retail operations

Communication

Job description

Tesco is seeking a Shift Lead to guide in-store teams and ensure excellent customer experiences. You will work across store areas, support daily operations, and lead the team in the Manager’s absence. This role emphasizes flexible, customer‑focused leadership and collaboration within a dynamic retail environment.

Minimum 16 hours per week, with pay starting at £15.59 per hour and rising to £16.86 in M25 stores. Some locations may offer additional payments; apply even if your availability varies.