Retail Shift Lead — Fast-Paced, Hands-On Leader

Marks and Spencer; Ripon; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead store floor operations, ensuring fast, friendly service and smooth daily trading. The role blends hands-on leadership with coordinating tasks to keep the store ready to trade.

Ideal candidates will drive high standards on the shop floor, support colleagues with energy, and use store systems to deliver strong results. Flexibility and ownership are essential for success in this fast-paced environment.

Qualifications

• Customer-focused leadership and hands-on team support.
• Ability to lead by example during busy trading hours.

Responsibilities

• Lead the floor during key trading hours and ensure fast, efficient service.
• Serve customers, stock goods and support tills with a hands-on approach.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Maintain high standards across the shop floor, keeping it clean and well-stocked.
• Be a role model, support colleagues, and foster an inclusive environment.
• Be digitally confident and use store systems and tools to support operations.
• Stay flexible to adapt to opening/closing tasks and cross-area needs.
• Take ownership and support the team to deliver at their best.
• Deliver great service while maintaining real store responsibility.

Skills

Customer service

Leadership

Team coordination

Digital systems

Tools

POS systems

Job description

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead store floor operations, ensuring fast, friendly service and smooth daily trading. The role blends hands-on leadership with coordinating tasks to keep the store ready to trade.

Ideal candidates will drive high standards on the shop floor, support colleagues with energy, and use store systems to deliver strong results. Flexibility and ownership are essential for success in this fast-paced environment.