On-Floor Team Manager: Retail Leadership & Growth

Marks and Spencer; Stevenage; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Manager in Foods to lead on the shop floor, drive standards, and inspire a multi-skilled team to deliver standout service and strong commercial results.

You will use data and insights to guide decisions, coach performance, and manage change with resilience in a fast-moving retail environment.

The role emphasizes people-first leadership, inclusion and delivering the right customer experience while upholding safety and availability.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused settings.
• Strong commercial awareness with data and insight usage to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive conversations and addressing performance.
• Highly adaptable and energetic to lead through change.
• Digital confidence and openness to new ways of working.

Responsibilities

• Lead and develop a multi-skilled team on the shop floor.
• Use data and insights to drive improved commercial results.
• Maintain high standards of service, safety, and stock availability.
• Coach, performance-manage and provide constructive feedback.
• Lead through change with resilience and adaptability.

Skills

Team leadership

Retail experience

Data-driven decisions

Performance management

Communication skills

Adaptability

Digital confidence

Inclusion & service

Job description

Marks & Spencer in the United Kingdom is seeking a Team Manager in Foods to lead on the shop floor, drive standards, and inspire a multi-skilled team to deliver standout service and strong commercial results.

You will use data and insights to guide decisions, coach performance, and manage change with resilience in a fast-moving retail environment.

The role emphasizes people-first leadership, inclusion and delivering the right customer experience while upholding safety and availability.