Shop Floor Team Leader - Fast-Paced Retail

Marks and Spencer; North East; On-site; GBP 26,000 - 36,000; Full time

Job summary

Marks & Spencer is hiring a Team Manager for our Food department. You’ll lead from the front on the shop floor, raising standards, delivering sharp service and strong commercial results even under pressure.

You’ll coach and develop your team, create a motivating environment, and champion great service, inclusion and M&S behaviours, while embracing new ways of working to reshape our stores for the next generation of customers.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver standout service.
• Drive strong commercial results using data and insight.
• Coach and performance-manage team with clear feedback.

Skills

Team leadership

Commercial awareness

Data-driven decision making

Coaching & performance management

Communication

Change leadership

Digital confidence

Job description

Marks & Spencer is hiring a Team Manager for our Food department. You’ll lead from the front on the shop floor, raising standards, delivering sharp service and strong commercial results even under pressure.

You’ll coach and develop your team, create a motivating environment, and champion great service, inclusion and M&S behaviours, while embracing new ways of working to reshape our stores for the next generation of customers.