Retail Service & Sales Coach

John Lewis & Partners; Chelmsford; Vor Ort; GBP 26.000 - 30.000; Vollzeit

Zusammenfassung

John Lewis & Partners is seeking a Service & Selling Coach to support shop Partners with high‑quality service and selling skills. You’ll run engaging training sessions, provide constructive feedback, and design inductions while keeping up with new tools and learning platforms.

You’ll need confidence delivering coaching in different styles, solid computer skills, and experience in a customer‑facing retail setting. A proactive approach and strong time management are essential.

Qualifikationen

• Confident in delivering coaching and training in different styles including groups or individuals.
• Good computer skills enabling you to facilitate and produce training on different systems.
• Great customer service skills.
• Experience of working in a customer-facing selling/retail environment.
• Ability to plan and prioritise own time and workload.

Aufgaben

• Conduct engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
• Provide Partners with constructive feedback to help their personal development.
• Be creative in the way you deliver training to cater for different learning styles.
• Plan and deliver inductions for new Partners.
• Deliver and support technical training on shopfloor tools and platforms.
• Stay up to date with your own learning and champion the best service.

Kenntnisse

Coaching

Training delivery

Customer service

Retail experience

Time management

Tools

Workday

One Place Learning

PDW

Jobbeschreibung

John Lewis & Partners is seeking a Service & Selling Coach to support shop Partners with high‑quality service and selling skills. You’ll run engaging training sessions, provide constructive feedback, and design inductions while keeping up with new tools and learning platforms.

You’ll need confidence delivering coaching in different styles, solid computer skills, and experience in a customer‑facing retail setting. A proactive approach and strong time management are essential.